We wish to draw your attention to some important terms relating to Returns:
- Even if there is no legal right to a refund or exchange, we offer you the ability to return unused goods in their original packaging, upon proof of purchase, within seven (7) days of receipt (30 Day Guarantee). You must inform us of your intent to return within 7 days of receiving the goods.
- We work hard to make sure that the description, imagery and specification of our products are correct and accurate as possible. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. While the colour reproduction, material description and dimensions of the products are a close representation, we cannot accept any responsibility for any variation in size or material nor colour howsoever caused. As long as you return your goods to us in line with our Returns Policy (which is incorporated within these Conditions) you will receive a refund for the goods.
- Whilst of course you're able to return your item for refund should you wish, unfortunately we are not able to exchange it for a brand new alternative.
Our simple returns policy means that you can shop hassle free at Dead Cwtchy
If for any reason you are not satisfied with your purchase you can return your goods, we must be notified within 7 days of receiving your goods and complete your return within 30 days of first being notified. We will be happy to offer you a replacement or a refund.
Damaged (On Arrival)
We meticulously quality check our products before leaving our studio, on rare occasions the products may be damaged in transit. Should your order arrive damaged, please contact us within 48 hours of delivery. We will ask you to email a photograph of the damage and describe the issue.
You can return a product by the following methods:
1. Contact our Customer Service Team
Contact us via email at firstname.lastname@example.org to arrange a collection for your return or obtain a quote for a collection charge. Please include pictures and description for Faulty/Damaged products.
2. Post back the item to Dead Cwtchy
Make sure that you use the return slip which will be enclosed within your goods.
This method of return will be at your own cost. We would strongly advise that all items are well packaged and insured as we will not be able to process a return refund for goods that are damaged or lost by the courier.
Postal Address: Dead Cwtchy, Elysium Creative Hub, 34A Orchard Street, Swansea, SA1 5AW, United Kingdom
Your refund will be processed within 14 days of your item being received or cancelled.
All refunds will be made to the original method of payment, we are unable to process refunds except to the original source of payment.
You will be notified by email when your refund has been processed.
Once processed, the time it takes for the funds to hit your bank account is based on the particular financial institution used to make the original payment. Typically speaking almost all refunds are actioned by financial institutions and back in your account within 1-3 days, however, whilst rare, some financial institutes take up to 14 days to complete the refund. This is outside of our control.
Under the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are resident within UK, you can cancel your order within 14 days.
This cancellation right does not apply to 'Made To Order' or personalised goods. Period ends 14 days after the day on which the goods are delivered to your chosen delivery address.
This applies where orders have already been dispatched. Orders outside the 14 days period, please refer to our returns policy.