Frequently Asked Questions
HOW DO I ORDER?
1. Upload your photo or photos using the upload photo tab.
2. Choose the size/shape slate you want from the drop down menu.
3. Add this to your cart
4. Click on cart and checkout using shop pay for card payment or paypal for paypal payment
5. We will receive your order and photo or photos and we will get a sample back to you within 48 hours, you then just have to tell us if you want to go ahead or if you want to change the photo, we will not make and send the slate until you are happy with the sample first. Please remember to make sure you enter your email address correctly, also please check your emails spam/junk folder as sometimes the samples are delivered there, we do not send any items out without your approval.
HOW LONG DO THEY TAKE?
From when you order we try and get a sample back to you within 48 hours so you can see how it will look on the slate, we send the sample by email so we just require your approval to do the slate, we send with Royal Mail and they normally take around 3 to 4 days to arrive.
WILL THE IMAGE COME OFF?
No, the images are put onto the slate using sublimation and they are permanent, you can run them under a tap if you want to quickly dust them, the water just flows off.
I HAVE NOT RECEIVED MY ORDER.
It's rare that orders go missing in the post, the odd 1 will but please contact us 14 days after we have told you what date we are posting, a lot are returned to us for various reasons such as not collected from the sorting office, the wrong address was placed on checkout etc.
WHERE ARE WE BASED?
We are based in Swansea, South Wales, United Kingdom but we can post worldwide.
DO YOU DO PEOPLE?
We can do people, you just need send us the photo to email@example.com
CAN WE RETURN IT IF WE DO NOT LIKE IT?
No, as these are personalised then we cannot accept returns as we send you the sample first so you know what it will look like, as they are bespoke then they do not fall under regular returns for mass produced objects, if they break in the post then we will get another done and send you a replacement.
WILL THEY BREAK IN THE POST?
The slate is placed in a presentation box which is then wrapped with thick bubble wrap and then placed in another box for posting, around 1 in 1000 will split in the post, if this happens then all you need to do is take a photo, send it to us and we will replace it with the same art.